People want to work for and do business with organizations that demonstrate respect as part of their culture. Whether it is with co-workers, customers, suppliers, or anyone you encounter, respectful conduct has no downside, and is desired and expected in every interaction. Respect isn’t just about words. Research worldwide shows no other behavior by leaders in the workplace had a greater impact on employee engagement. Respect was found to be more important than recognition, communication, or opportunity for promotion.

This course examines diversity in the workplace, providing examples of quality relationships and their opposites, providing appropriate responses to disrespect and incivility.