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Key Performance IndicatorsThis course examines how an organization can identify the wide range of Key Performance Indicators (KPI) required to assess the current level of performance of individuals, work units and departments, and the organization overall. It examines the linkage between core business objectives, stated internal and external goals, performance standards and expectations, and KPI’s. The course includes strategies for developing relevant and aligned metrics, basic analysis tools for classifying metrics, and use of activity markers to track and review progress.

The identification and application of key metrics is followed by development of accurate and timely reporting systems, and review and modification as data exposes underlying patterns of strength and weakness.

Course Content